Order policies

Quotes

Custom products are quoted individually based on your products, quantities, specifications, artwork and timeline. We don't publish prices for custom work.
Submitting a quote request does not confirm an order or reserve a production date or deadline.

After you approve your quote, we send an invoice with a secure online payment link.
Production does not begin until the order is paid in full, except where we've explicitly agreed to an exception in writing.

For best print quality, upload a high-resolution file at the intended print size. Transparent PNG (300 DPI) or vector artwork is preferred when applicable. Photos and reference images can be submitted for review, but screenshots and low-resolution files may need replacement or redesign before production.
Need help preparing your artwork? Design and file-preparation services may be available for an additional artwork fee. Any applicable fee will be included in your quote. You'll review and approve the final design before production.
You'll approve a final artwork proof before production. Please check spelling, colors, sizes and placement carefully — production follows the approved proof.
Only upload artwork you own or have permission to use.

Standard production is typically 5–7 business days after full payment and final artwork approval. Large or complex orders may take longer; your quote will confirm the timeline.
Embroidery is typically 7–14 business days. This is an estimate that begins after artwork approval and payment, and depends on your order details.
Have a deadline? Include your needed-by date when requesting a quote. We'll review availability and confirm whether your timeline can be accommodated. Rush fees may apply; no rush turnaround is guaranteed until confirmed.

Choose Bay Area pickup, local delivery, or nationwide shipping. Delivery and shipping costs are included in your custom quote.

Changes requested after proof approval or after production has started may not be possible and may change your price or timeline.
Contact us as soon as possible if you need to change or cancel an order.

Because every item is custom-made to your approved proof, custom orders generally can't be returned or exchanged.
If there's a production error on our side, contact us promptly with photos and we'll work with you to make it right.

Questions about a policy? Contact us.