Frequently asked questions

Use the Request a Quote form. Choose your service and product, add your quantity, sizes and details, upload your artwork, and tell us your needed-by date and whether you'd like pickup or delivery. We'll review your request and email you a quote. A quote request is not a confirmed order and does not reserve a deadline.

For best print quality, upload a high-resolution file at the intended print size. Transparent PNG (300 DPI) or vector artwork is preferred when applicable. Photos and reference images can be submitted for review, but screenshots and low-resolution files may need replacement or redesign before production.

Need help preparing your artwork? Design and file-preparation services may be available for an additional artwork fee. Any applicable fee will be included in your quote. You'll review and approve the final design before production.

Standard production is typically 5–7 business days after full payment and final artwork approval. Embroidery is typically 7–14 business days. This is an estimate that begins after artwork approval and payment, and depends on your order details. Large or complex orders may take longer — your quote will confirm the timeline.

Include your needed-by date when requesting a quote. We'll review availability and confirm whether your timeline can be accommodated. Rush fees may apply; no rush turnaround is guaranteed until confirmed.

We send you a proof of your final design. Check spelling, colors, sizes and placement, then approve it or request changes. Production follows the approved proof and does not begin until the proof is approved and the order is paid in full.

Yes. Choose Bay Area pickup, local delivery, or nationwide shipping on the quote form. Delivery and shipping costs are included in your quote. See our Shipping & Pickup page for details.

Yes. Request a quote for the same items and include your previous order or quote number in the notes, or choose "Brand Kit / Reorder" under Business Printing.

After you approve your quote, we send an invoice with a secure online payment link. Production begins after the order is paid in full and the final artwork is approved.

Your account keeps your quote requests, invoices, artwork and past orders in one place, and makes reordering easy.